Last updated: April 2026.
1. Introduction
ICE Cobotics (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you access our websites, portals, mobile applications, devices or other services.
Please read this Privacy Statement together with our Terms of Use and any additional notices we may provide when collecting personal data.
2. Personal Data We Collect
We collect personal data when you interact with us, register an account, request information, or use our products and services. If you choose not to provide certain information, we may be unable to offer some services to you. We do not intentionally collect special category/sensitive personal data unless required and lawful.
Examples of data we collect include:
- your identity and contact details
- transaction or financial related information
- technical information about your visits to our website and how you use it, such as IP address, geographical location, device information, what you have viewed or searched for. For more information on cookies please refer to our Cookie policy
- profile, usage and marketing preferences information
Categories of Personal Data:
| Category | Examples |
| Identity | Name, title, date of birth, gender |
| Contact | Billing / delivery address, email, telephone number |
| Financial | Bank account, payment card details |
| Transaction | Purchase history, payment terms |
| Technical | IP address, browser type, operating system |
| Profile | Account credentials (stored in encrypted or hashed form) , preferences, survey responses |
| Usage | Interactions with our website, products and services |
| Marketing | Marketing preferences and consents |
3. How We Use Personal Data
We process personal data for the following purposes:
- Providing and maintaining our products and services
- Improving our services, including analytics and website enhancements
- Customer support and responding to inquiries
- Marketing, where permitted and with consent where required
- Legal compliance
- Business operations, including accounting, fraud detection and internal administration
- Monitoring, such as quality control and training, where permitted by law
Where the General Data Protection Regulation (“GDPR”) applies, we process personal data only where a lawful basis is available. These bases may include: (i) performance of a contract, (ii) compliance with a legal obligation, (iii) our legitimate interests (such as improving our services and preventing fraud), and (iv) your consent, where required.
4. Retention of Personal Data
We retain personal data only as long as necessary to provide the requested services, support legitimate business purposes, or comply with legal requirements.
5. Disclosure Personal Data
We may share your personal data with:
- other ICE Cobotics entities, partners, distributors, advisers and agents
- third parties you authorized for marketing purpose
- service provider who process data on our behalf
- government authorities where required by law or legal process
Your personal data may be transferred to and processed in countries other than the one in which you are located. Where required by applicable law, we implement appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, to ensure an adequate level of data protection.
If ICE Cobotics undergoes a merger, acquisition, restructuring, or asset transfer, we may disclose your information to the prospective seller or buyer or relevant parties of such business or assets.
6. Data Security
We use technical and operational security measures to protect personal data from unauthorized access. While no method of transmission is completely secure, we continuously review and enhance our security practices.
7. Children’s Privacy
Our products and services are not intended for children and we do not knowingly collect personal data from individuals below the minimum age required to provide consent under the laws of their jurisdiction. This minimum age generally ranges from 13 to 16 years old. If we become aware that we have collected personal data from a child without the necessary consent or authorization, we will take reasonable steps to delete the information as soon as possible. If you believe that a child has provided personal data to us, please contact us using the details provided in this Privacy Statement.
8. Your Rights
Depending on your local laws, you may have rights such as:
- Accessing your personal data
- Requesting correction or deletion
- Withdrawing consent
- Requesting data portability
- Opting out of marketing communications
Additional rights may apply depending on your jurisdiction, including rights under the European Union’s GDPR, the Hong Kong’s Personal Data (Privacy) Ordinance and China’s Personal Information Protection Law of the People’s Republic of China.
We will not knowingly discriminate against you because you have exercised any of your rights.
9. Changes to this Privacy Statement
We may update this Privacy Statement from time to time. We encourage you to review it periodically.
10. Contact Information
ICE Cobotics operates globally through affiliated entities. The specific ICE Cobotics entity responsible for processing your personal data (the ‘data controller’ or equivalent) depends on your location and your relationship with us. The relevant entity’s contact details are listed in the section that follows.
If you have any questions about this Privacy Statement or how we process your personal data, please contact the relevant ICE Cobotics office listed in your document, contact details of our offices are listed below:
In Hong Kong
ICE Cobotics (H.K.) Company Limited
Units 2802B-04
28/F, Nanyang Plaza
57 Hung To Road, Kwun Tong
Kowloon, Hong Kong
Website: https://ice4hk.com
E-mail: info.hk@icecobotics.com
In the United States
4242, 58th Street
Holland
Michigan, 49423
The United States of America
Website: https://ice4usa.com
E-mail: info.us@icecobotics.com
In the Netherlands
ICE Cobotics EMEA
Tokyostraat 27
1175 RB Lijnden
The Netherlands
Website: https://ice4eu.com
E-mail: info-emea@icecobotics.com
In China
ICE Cobotics (Guangdong) Company Limited
Fushan Section, Liaobu Town
Dongguan, Guangdong
China
Website: https://icecobotics.com.cn
E-mail: marketing@icecobotics.cn